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The “Pending” status usually happens because your phone number was previously added to, or is currently connected with, another WhatsApp / WhatsApp Business account.

To fix it, remove the number from the old Business and then connect it again in the Trust1 app.

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Step 1: Remove the phone number from the previously connected WhatsApp Business

1. Open the WhatsApp Business phone number manager:
   • https://business.facebook.com/latest/whatsapp_manager/phone_numbers?business_id=your_business_id&tab=phone-numbers
2. If you have multiple Businesses, switch between them to find where the phone number currently exists.

1. Once you see the phone number with status Connected, click the trash/Delete button to remove it from the old Business.

Step 2: Re-connect the phone number in the Trust1 app

1. Open Trust1: WhatsApp
2. Go to Settings > WhatsApp Number
3. Click Connected / Connect to connect the number again.